Frequently Asked Questions

If you click here, you will be redirected to our terms and conditions.

No, but we do keep a copy of the credit card details on file in case of any incidentals during the stay.

We accept Mastercard & Visa payments.

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity, and if paying the balance of your reservation on check-in, card payments must be processed with your PIN number.

A record and/or copy of your photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

Caribbean Resort accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check-in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Caribbean Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

Parties/functions are not permitted at Caribbean Resort and all family celebrations must cease by 10 pm. A maximum of 10 people is allowed in any apartment at one time (this includes children & infants).

If there is any breach of this policy, an excess cleaning fee will be applied.

We are a 4 star self-rated property and being a condominium (strata-unit) complex. As such, rooms of the same configuration may have slight differences in layout, style, and furnishings. We do not have room service, porters or car parking attendants and our reception is not open 24 hours per day.

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Pool towels can be hired for $10 per stay.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

All of our apartments have air conditioning in the living rooms.

Yes, we do, our cot hire cost is $40 per stay.

Our highchair hire prices are $20 per stay.

Please be sure to notify our staff of your cot requirements at the time of making your booking.

Check-in time is at 2 pm. As rooms need to be cleaned after guest departure, rooms cannot be guaranteed until this time.

Some days we can arrange an early check-in by rearranging the cleaning schedule or allocation of another room, but an administration fee will apply. If you arrive early, you are welcome to store your luggage and use the property facilities at no additional charge.

Check-out time is 10 am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

Monday – Friday: 8.30am – 5pm
Saturday: 9am – 2pm
Sunday: 9am – 12pm
Public Holidays: Closed

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

Yes, Caribbean Resort is perfect for families. Our spacious self-contained apartments offer the comfort of home with fully equipped kitchens, laundry facilities, and separate living areas.

With a choice of 1 and 2 Bedroom Apartments, there’s plenty of room for everyone.

As per Queensland Fire Regulations:

• One Bedroom Apartment – 3 persons
• Two Bedroom Apartment – 5 persons

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Yes, you’re welcome to request a particular view or apartment level when booking. While we’ll always do our best to accommodate requests, they are subject to availability and cannot be guaranteed.

Yes, we do have a area to store luggage available so that you can leave your bags on arrival or departure. This is adjacent to reception.

We have a range of optional extras available to make your stay even more enjoyable.

Pool Towels | $10 per towel, per stay.

Body Board | $15 per board, per stay.

Beach Umbrella | $15 per umbrella, per stay.

Highchair Hire | $20 per stay.

Cot hire | $40 per stay.

Beach Trolley Hire 
Perfect for a relaxing day at the beach, this pack includes:

• Beach Umbrella
• Drink Cooler
• 2x Stubby Coolers
• 2x Beach Towels
• Beach Toys or Body Board

$40 for 1 day, $50 for 2 – 4 days or $100 for 5+ days.

All extras can be added to your booking prior to arrival and are subject to availability.

Caribbean Resort is located on the Mooloolaba Esplanade, only 30 metres from the safe patrolled beach.

We are located:

• 1-minute walk to the patrolled beach
• 1-minute walk to restaurants and cafes
• 2-minute walk to Mooloolaba Surf Club
• 6-minute walk to The Wharf
• 6-minute walk to Sea Life Aquarium
• 12-minute drive to Sunshine Plaza Shopping Centre
• 15-minute drive to Sunshine Coast Airport
• 16-minute drive to Aussie World
• 25-minute drive to Australia Zoo
• 65-minute drive to Brisbane Airport

Yes, all apartments have access to free, unlimited wi-fi. The login details are provided at check-in.

Yes, one secure undercover parking space is available to guests per apartment.
This parking has a maximum height clearance of 2.1m, however, some areas are approx. 2.0m and are signed accordingly. We have no visitor parking.

Yes, our 25m long lap pool is heated to a comfortable temperature year-round. Our pool has a depth of 1.2 – 2m. There is also a heated, shaded and shallow children’s pool.

– Steam room

– Air-conditioned & well-equipped gym

– Games room

– Rooftop BBQ area + secure play area

– Small shared library

To view more about our facilities, click here.

Yes, we have 2 lifts in the building.

There are 2 electric vehicle charging stations located on Level 2 of the Mooloolaba ParknGo.

If you need to arrange transport from either the Sunshine Coast Airport or Brisbane Airport, please contact us at Reception and we can put you in contact with our recommended Airport Transfer company – however please note we do not have our own shuttle bus service.

For more information, please refer to this page.

We have a range of activity brochures at reception and can assist you with booking your tours or transfers if required.

Contact our friendly Reception team today for assistance or questions. You can also view tours and activities here.

Yes, Mooloolaba Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.