Terms & Conditions
When you book with us, the following terms & conditions apply:
1. Age
You must be at least 18 years of age to make a booking of any accommodation. There must be an accompanying adult staying per apartment if all guests are under the age of 18.
2. Changes to Bookings
If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made. For booking cancellations please refer to our cancellation policy.
3. Arrivals & Departures
Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.
4. Requirements Upon Check-In
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering).
The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide a photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
5. Non-Smoking
We are a non-smoking & non-vaping property. We ask guests to refrain from smoking in all indoor areas, including apartments and common areas. Please note that evidence of smoking inside apartments will incur a cleaning fee, payable by the guest.
6. Mid-Week Service
A mid-week service is provided for bookings of 8 nights or more.
7. Copyright
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
8. Force Majeure
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
9. Child Policy
Children aged 0-2 years are free of charge using existing bedding (rollaway/sofa is not existing bedding). Cot hire is available at an additional charge. Must pre-advise the resort prior to arrival. Adult rate applies for children aged 3-14 years.
10. Pet Policy
No animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
11. No Party Policy
Caribbean Resort has a strict “No Party Policy”. Parties/functions are not permitted at the Caribbean Resort, and all family celebrations must cease by 10 pm.
12. Schoolies Policy
We do not accept Schoolies bookings. Our property does not have the policies, procedures, or resources in place to meet the unique needs of Schoolies groups
13. Security
All keys/swipes to the premises are not to be given or lent to any person/s residing within the building. These access keys/swipes are uniquely coded to each room and are traceable (regarding doors opened) if required. If a key/swipe is lost or stolen, this must be reported to the Reception/Management as soon as possible.
Cancellation Policy
If your booking is cancelled, a full refund of the deposit will be made if 30-days’ notice is given. All cancellations will incur a $50 administration fee.
Cancellations inside the 30-days’ notice period will forfeit the deposit paid unless the apartment is re-let for the same period and price. If accommodation is re-let the deposit will be refunded less a $50.00 administration fee.
If you are paying the balance of your reservation on check-in, card payments must be processed with your PIN number.
Once the guest is checked in and has stayed any amount of nights from their confirmed booking and the guest departs earlier than the date of confirmed check out, there is no refund made.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Payment Policy
LOW SEASON: A $200 deposit will be taken 30 days prior to arrival. The remainder of the booking is to be paid on arrival.
MID / HIGH SEASON: A $500 deposit will be taken 30 days prior to arrival. The remainder of the booking is to be paid on arrival.
If booking dates cross seasons, the most restrictive policy will apply to the booking.
If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
Low Season Dates: 19/04/26 – 18/09/26, 11/10/26 – 18/12/26, 26/01/27 – 24/03/27, 25/04/27 – 02/07/27, 11/07/27 – 16/09/27, 10/10/27 – 17/12/27, 23/01/28 – 31/03/28
Mid / High Season Dates: 19/09/26 – 10/10/26, 19/12/26 – 25/01/27, 25/03/27 – 24/04/27, 03/07/27 – 10/07/27, 17/09/27 – 09/10/27, 18/12/27 – 21/01/28