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Booking Terms and Conditions
- During Low Season a non-refundable $200 deposit will be taken off your credit card at time of booking to secure your reservation. The remainder is to be paid on check-in.
- During Mid or High Season (QLD Easter & September/October School Hollidays, All of December & January, Various sporting events) 50% of full payment which is non-refundable will be taken off your credit card 30 days prior to arrival to secure your reservation.
- Full amount will be charged for 1 night bookings.
- If you are unsure if you have made your booking during Low, Mid or High Season, please email us.
- If deposit payment is unable to be processed from your card, we will email you as we cannot hold a booking without a deposit.
- Low Season Reservations: The $200 deposit acts as the cancellation fee as this is non-refundable.
- Mid or High Season Reservations: 50% is due 30 days prior to arrival and is non-refundable. If booking is cancelled or modified 90 days prior to the arrival date we will refund $200. If booking is cancelled or modified less than 90 days prior to the arrival date there will be no refund.
- If you are paying the balance of your reservation on check-in, card payments must be processed with your PIN number.
Mid: 13/12/19-19/12/19 (Beginning of Dec Holidays), 9/1/20-25/1/20 (End of Jan Holidays), 3/3/20-5/3/20 (Elton John Concert), 12/3/20-16/3/20 (Mooloolaba Tri), 3/4/20-26/4/20 (Easter), 14/8/20-16/8/20 (Sunshine Coast Marathon), 11/9/20-13/9/20 (Ironman), 219/9/20-12/10/20 (Sept/Oct Holidays), 13/12/20-19/12/20 (Beginning Dec Holidays), 9/1/21-25/1/21 (End of Jan Holidays)
High: (20/12/19-8/1/20) & (20/12/20-8/1/21)
Please note that this resort has a strict 'No Party Policy'. Photo ID and Car Registration is required upon check-in. Caribbean Resort requires an AUD $200 credit card pre-authorisation or cash deposit upon check in to cover incidental charges and drops the hold within 2 business day(s) after departure. During the Australia day weekend, we require an AUD $500 credit card pre-authorisation or cash deposit upon check in to cover any incidental charges.