Terms of Use

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Booking Terms and Conditions

Deposit Required:

  • During Low Season a non-refundable $200 deposit will be taken off your credit card at time of booking to secure your reservation. The remainder is to be paid on check-in.
  • During Mid or High Season (QLD Easter & September/October School Hollidays, All of December & January, Various sporting events) the full payment which is non-refundable will be taken off your credit card at time of booking to secure your reservation.
  • Full amount will be charged for 1 night bookings.
  • If you are unsure if you have made your booking during Low, Mid or High Season, please email us.
  • If deposit payment is unable to be processed from your card, we will email you as we cannot hold a booking without a deposit.

Cancellation policies:

  • Low Season Reservations: The $200 deposit acts as the cancellation fee as this is non-refundable.
  • Mid or High Season Reservations: Full payment is non-refundable. If booking is cancelled or modified 90 days prior to the arrival date we will refund $200. If booking is cancelled or modified less than 90 days prior to the arrival date there will be no refund.
  • If you are paying the balance of your reservation on check-in, card payments must be processed with your PIN number.

Seasons:

Low: 1/2/19-13/3/19, 19/3/19-4/4/19, 29/4/19-1/8/19, 5/8/19-5/9/19, 9/9/19-19/9/19, 14/10/19-12/12/19

Mid: 14/3/19-18/3/19 (Mooloolaba Tri), 5/4/19-28/4/19 (Easter), 2/8/19-4/8/19 (Sunshine Coast Marathon), 6/9/19-8/9/19 (Ironman), 20/9/19-13/10/19 (Sept/Oct Holidays), 13/12/19-19/12/19 (Beginning Dec Holidays), (9/1/20-31/1/20) (End of Jan Holidays)

High: (20/12/19-8/1/20) 

Discount Code

Use promo code: STAYDEC

For December bookings receive:

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